Welcome to suprvise ("we," "us," or "our"). We are committed to protecting your privacy and handling your data transparently and securely. This Privacy Policy explains how we collect, use, share, and protect personal information when you use the SaaS Experience Platform (“Platform”), visit our website, or interact with our services.
1. Who We Are
suprvise is a B2B SaaS experience platform designed to help organizations manage, analyze, and enhance their digital customer journeys.
Contact Details:
suprvise GbR
Innovation Center, Campus A2 1
Universität des Saarlandes
66123 Saarbrücken, Germany
Email: privacy@suprvise.com
2. Scope of This Policy
This Privacy Policy applies to:
- Customers and users of the suprvise Platform
- Visitors to our website
- Prospective clients and business partners
3. Data We Collect
We collect and process different types of information, including:
a) Account & Contact Data
- Company name, address, and contact person
- Email addresses and phone numbers
- Usernames and passwords
b) Usage Data
- Login activities and user interactions with the Platform
- Device information (IP address, browser type, operating system)
- Analytics and event logs
c) Communications
- Customer support queries and related correspondence
- Feedback, surveys, and testimonials
d) Cookies and Tracking Technologies
- Cookies, pixels, and similar technologies for usage analytics and session management
4. How We Use Your Data
We use your data for the following purposes:
- Service Delivery: To provide and operate the suprvise Platform and its features
- Account Management: To manage user accounts, authentication, and permissions
- Customer Support: To respond to inquiries and provide assistance
- Improvement & Analytics: To analyze usage and improve our Platform
- Compliance: To fulfill legal obligations and enforce agreements
5. Legal Bases for Processing (GDPR)
If you are located in the EEA, our legal bases for processing your personal data include:
- Performance of a contract (Article 6(1)(b) GDPR)
- Legitimate interests (Article 6(1)(f) GDPR)
- Compliance with legal obligations (Article 6(1)(c) GDPR)
- Consent, where applicable (Article 6(1)(a) GDPR)
6. Sharing & Disclosure
We may share personal information with:
- Service Providers: For hosting, analytics, email, and customer support (under confidentiality agreements)
- Legal Authorities: Where required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell or rent personal data to third parties.
7. Data Retention
We retain personal data only as long as necessary for the purposes described above or as required by law.
8. Data Security
We use appropriate technical and organizational measures to protect your data, including:
- Encryption (in transit and at rest)
- Access controls and authentication
- Regular security assessments
9. International Data Transfers
Where data is transferred outside the EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses.
10. Your Rights
Depending on your jurisdiction, you have rights under data protection law, including:
- Right to access your personal data
- Right to rectification or erasure
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
To exercise your rights, contact us at privacy@suprvise.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:
suprvise GbR
Innovation Center, Campus A2 1
Universität des Saarlandes
66123 Saarbrücken, Germany
Email: privacy@suprvise.com
Last updated: June 27, 2025